Refund policy

We’re committed to delivering top-quality products quickly, but if you're not satisfied with your order, please check our return policy below:

Play Mat Returns

Returns

We offer a 30-day return on unused play mats that are returned in their original packaging. Return shipping is the responsibility of the customer.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If your play mat is damaged, faulty, or you have received the incorrect product, please contact us within 7 days of delivery.

We will assess each claim individually and, where appropriate, provide a replacement or refund in accordance with the Australian Consumer Law.

Please note that damage caused by misuse, improper care, normal wear and tear, or accidental damage is not covered.

Jumping Castle Returns

 

Returns

As our jumping castles are inflatable products, please choose carefully as we do not offer refunds or exchanges for change of mind.

 

 

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, faulty, or you have received the incorrect product, please contact us within 7 days of delivery.

We will assess each claim individually and, where appropriate, provide a repair, replacement or refund in accordance with the Australian Consumer Law.

Please note that damage resulting from misuse, incorrect setup, normal wear and tear, or failure to follow the care and safety instructions is not covered.


All other items

  • Due to the nature of our self-inflate balls, stickers and bath toys unfortunately we cannot accept any returns.
  • If you are missing any items or your item has broken in transit please contact our team with 7 business days of receiving your item.

  • Unfortunately, we cannot accept returns gift cards/store credits.

  • SALE ITEMS: There are no returns on sale items. Newsletter Sign up discounts ARE eligible for a return provided that the item has not been open.

To Start A Return:

  • Contact us at hello@bouncemillie.com.au.
  • Please quote your confirmation number. 
  • You may be required to send photos/videos of issue/default if any.
  • If your return is accepted, we’ll notify you via email as well as instructions on how and where to send your package.
  • Items sent back to us without first requesting a return will not be accepted. 

    You can always reach out via DM or email us with any questions.

Exchanges
We do not offer exchanges. Please return your unopened item and purchase your new product.

Refunds
We will notify you once return has been approved for a refund or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.